Next Gen AI-Powered P&C Claims

Faster processing and less fraud, delivering the precision, speed, and trust tailored to your business.

Property & Casualty insurers face mounting pressure to reduce claims costs, accelerate processing, and deliver superior customer experience.

Critical Software designs and builds tailored solutions that enhance your existing claims management platforms with advanced automation and AI. These capabilities improve efficiency, strengthen compliance, and prevent fraud — helping you achieve business goals swiftly without compromising control.

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Claims Automation Built Around Your Customers

Towards a seamless and hassle-free customer experience.

Your claims process should deliver a smooth, transparent journey that supports policyholders and reinforces your brand promise. Our team embeds intelligent automation into your current workflows, ensuring faster, more accurate processing without disrupting core systems:

Document Intake Automation: OCR and NLP-powered solutions to digitise and interpret claims documents, reducing manual effort and errors.
Workflow Optimisation: AI-driven enhancements layered on top of rule-based processes for improved speed and accuracy.
Customer-Centric Automation: Embedded tools for agents and partners to streamline collaboration and deliver real-time updates.

We accelerate claims cycle times and improves customer retention by putting policyholders at the centre of the automation experience.

Empowering Agents and Partners with Embedded Claims Automation

Enable collaboration across your distribution ecosystem.

Distribution and partner networks are essential to scaling claims efficiency and elevating service quality. Critical Software delivers modular, API-driven capabilities that integrate seamlessly into your agents’ and partners’ workflows, improving transparency and reducing cycle times. These capabilities include:

Streamlined Interfaces: Simplified dashboards for agents and brokers.
Integrated Communication: Real-time updates and notifications across channels.
Compliance-Ready Architecture: Designed to meet EU AI Act, GDPR, and BaFin requirements.

This ecosystem-wide automation unlocks new revenue streams, enhances operational reliability, and strengthens your overall claims experience.

AI-Driven Fraud Detection, Simulation, and Impact Modelling

Strengthen Protection and Optimise Decision-Making.

Property & Casualty fraud accounts for roughly 10% of total P&C losses each year. Our teams deliver AI-powered analytics, simulation engines, and impact-modelling tools that broaden fraud visibility and refine claims strategies tailored to your risk landscape. Key components include:

Agentic AI Fraud Detection: Autonomous AI agents that orchestrate document verification, image integrity checks, and anomaly detection across structured and unstructured data using multimodal machine learning.
Impact Simulation: Model fraud scenarios and assess financial exposure.
Predictive Analytics: Detect emerging risk patterns and prevent future losses.

These capabilities help reduce fraud losses, minimise false positives, and continuously improve claims efficiency for sustained operational excellence.

OUR CAPABILITIES