Insurance

Insurance is transforming at speed. We help firms keep pace — modernizing what's holding them back and building what comes next.

Insurance

Built for the complex

From space and aviation to railway and defense, we've earned our reputation delivering quality in the world's most demanding environments. In insurance, that translates to technology trusted by regulators, reliable for your operations, and built around the needs of your customers and agents.

Many insurers face the same tensions: fragmented legacy systems, rising customer expectations, tighter regulation, and growing pressure on margins. The firms pulling ahead aren't just adopting new technology — they're rethinking how they operate. We help them do exactly that.

Our solutions

Insurance redefined

We don't just deliver technology. We co-create value — combining deep insurance expertise with the capability to execute on complex, business-critical transformation.

01
Claims & Fraud Prevention

Streamline claims intake, processing, and settlement with intelligent automation and AI-powered fraud detection to minimise losses and reputational risk. Reduce cycle times, improve accuracy and give customers faster, fairer resolutions and clear status updates.

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02
Digital Insurance

AI-powered portals, chatbots, and omnichannel journeys that reduce churn and raise the bar on customer experience.

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03
Regulatory Compliance & Data Security

Automated compliance reporting and robust data protection, aligned with Solvency II, GDPR, and beyond.

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04
Embedded & Usage-Based Insurance

API-driven integrations for embedded insurance, IoT-based usage policies, and real-time coverage adjustments.

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05
Legacy Systems

Deep technical expertise and proven approaches to tackle legacy system challenges and ensuring maintainability, modernisation and seamless integration with evolving architectures.<br>

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06
Underwriting & Risk Assessment

Faster decisions through AI-driven analytics, automated risk scoring, and dynamic pricing.

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07
Policy Administration & Operations

Modernize core policy systems for greater agility, efficiency, and long-term value.

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Some of our clients and partners

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Success stories

Building better insurance together

Real problems, real outcomes. See how we've helped insurers modernize, innovate, and grow.

Legacy Code Explainer

Critical Software's AI chatbot helps financial institutions understand and modernise legacy codebases — translating 400+ lines of COBOL to Java in under a week with an 80% first-attempt test pass rate.

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OUR CAPABILITIES

The capabilities to tackle your most complex challenges

From AI accelerators to cloud architecture, our capabilities are built for the complexity of insurance companies — and designed to deliver from day one.

Accelerator
Legacy Code Explainer

Our AI-powered tool that speaks fluent Cobol and Assembler and other legacy languages. It accelerates understanding, overcoming resource needs and supporting modernisation efforts with insightful information.

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Capability
Legacy Systems

Deep technical expertise and proven approaches to tackle legacy system challenges and ensuring maintainability, modernisation and seamless integration with evolving architectures.

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Capability
Data Engineering

Expertise in building scalable data architectures, pipelines, and governance models, enabling reliable data access, integration, and analytics to support informed decision-making and business growth.

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Capability
AI & Machine Learning

Advanced capabilities in artificial intelligence and machine learning to drive automation, predictive insights, and smarter decision-making, tailored to complex business and operational needs.

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Capability
Cloud & DevOps

End-to-end capabilities in cloud architecture and DevOps practices, enabling scalable, resilient, and automated environments that accelerate delivery and optimise operations.

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Capability
Software Development

Robust engineering expertise to build scalable, secure, and high-performance applications, delivering seamless user experiences and reliable business logic across modern and legacy environments.

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Capability
Digital & Product Strategy

Expertise in shaping product vision through user-centered research, defining strategy and roadmaps, and leveraging market insights and benchmarking to drive impactful digital solutions.

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Capability
Systems Architecture

Deep expertise in solution design to create reliable, scalable, and maintainable systems. We deliver architectures that meet today’s demands and are built to grow with your business.

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Capability
Cyber Security

Comprehensive security expertise to protect systems, data, and users ensuring compliance, threat prevention, and resilience across digital platforms and infrastructures.

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Accelerator
Insightful Business Extractor

Insightful Business Extractor is an AI-powered tool that transforms scattered information into clear, compliant business insights, delivering faster and more efficient decisions.

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Capability
Natural Language Data Exploration

Enables business users to access and analyze enterprise data using natural language, without technical skills.

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Accelerator
Application Understanding Accelerator

AI agents to learn and infer business logic from web applications, even with no source code or documentation.

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Accelerator
End-to-End Modernization at Scale with AI

AI-driven engine that executes end-to-end system modernization with human validation.

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Accelerator
Customer Retention Intelligence

AI-driven, churn prevention solution that predicts risk, deploys targeted mitigation actions, and continuously monitors effectiveness.

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Accelerator
Banking Lending accelerator for SMEs

A smart eligibility and limit‑assessment capability that enhances conversion while reducing operational costs.

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Accelerator
Smart Document Validation

Smart document validation using AI and custom models for structured and unstructured documents.

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Get in touch

Let's build your next insurance solution together

Our team supports insurers from strategy to delivery, helping you modernize, innovate, and stay ahead in a shifting market.

miklos
Miklos Matsuka

Business Development Manager

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Paulo Ferro

Principal Engineer

News

Latest from Insurance

Insights, news, and perspectives from our insurance team.

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BlogInsurance

When Disaster Strikes: Digital Insurance That Helps, Fast

Making the right decisions on digital deployment today will help insurers better deal with the difficult, intense rush of claims — and fraud attempts — that inevitably follow an emergency.