Case Study

IT & Billing Assessment

A three year strategy for IT & Billing area

Challenge
  • Mozambican Telecom market is expected to change significantly in the upcoming years, which will strongly impact the way local Telecom operators do their business.
  • To address the internal and external changes, mcel wants to define a three year strategy for IT & Billing area.
Solution
  • Identify future trends and future vision, aligned with mcel strategy;
  • Identify the pain points (organization problems and needs) with impact on IT & Billing area:
    •  IT Capacity Demanded by Business(eTOM framework - TM Forum);
    • IT Processes and Organization Model (Arthur D. Little framework  based on ITIL v3);
    • Applications Assessment (TAM framework - TM Forum);
    • Security Assessment (Critical Software Security framework );
  • Asset Scan in mcel premises (run with automatic freeware tools);
  • GAP analysis and Future model identification for IT & Billing area;
  • Set initiatives for mcel transformation roadmap in the upcoming 3 years, with financial analysis.
Benefit
  • mcel IT & Billing area identified a set of (structural and quick-wins) initiatives to be implemented in the following years;
  • Today, Critical Software is fully aligned with mcel future vision and strategy;
  • The know-how acquired with the partner will reinforce Critical Software capabilities on Strategic Plans for IT and in IT Management Processes domain;
  • The information produced along the project can be reused for future projects, specially on Telco domain.

Client / Partner

  • Moçambique Celular
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